What are the general Shipping Policies?

We offer WORLDWIDE SHIPPING through DHL Express on all orders from almost all countries; those countries which we do not ship to, you will find out on during checkout and Portador Diario on orders from Mozambique. 

Please allow 1-3 business days for processing orders.

You will receive an email with the tracking number after the order has been processed and shipped. 

Delivery times published by the shipping services are approximate, and some orders might take longer to be delivered.

Delivery times might range from 2 business days to 4 weeks or longer depending on your shipping address. Your patience is appreciated!


I filled in the wrong address. What can I do?

A mistake is easily made! When you have accidently filled in the wrong address please contact our customer service department as soon as possible. They will try their best to solve this issue for you.Please note that the delivery of your package may be delayed, and that it could be too late to make any adjustments.


I would like to change the shipping address of my order

Have you already placed your order? Please get in touch with our customer service team as soon as possible. We will then check if it’s still possible to change the delivery address.  
In order to guarantee fast processing, orders are sent to our warehouse immediately so they can be packed and shipped as soon as possible. When your order is paid and processed it, unfortunately, is no longer possible to make adjustments.


I am expecting a package but it has not been delivered.

We’re sorry to hear that your package hasn’t been delivered yet, but don’t worry. Always check the tracking link you received via e-mail. It might be possible that the estimated delivery time has changed, or that you accidentally filled in the wrong address.
Is the delivery address correct and the estimated delivery time unchanged? Then please check your mail to see if you received a note from the shipping company. The package may have been delivered to your neighbors’ or your delivery window may have been rescheduled.


Do I have to pay customs or import duties?

Custom duty fees is not included in the amount charged for the order and shipping. The receiver of the order is responsible for paying the custom duty.